UK Telephone: 0844 357 9523
email: admin@wordartprints.com

Returns & FAQ

30 day refund policy

Our policy lasts 30 days. If 30 days have gone by since your purchase (from date item was dispatched), unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • UPDATE: from November 20th until December 31st the refund period will be 45 days to enable returns for Christmas presents.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 3  days.

You will be refunded the cost of your purchase.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@wordartprints.com

Returning your item

To return your product, you should mail your product to: Word Art Prints: Word Art Prints, 73 Clarence Gardens, Hyndland, Glasgow, Strathclyde G11 7JW United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

We strongly recommend you use  a trackable shipping service when returning items.

 We can’t guarantee that we will receive your returned item.  (we can only refund items where we receive the returned item)

Please include your order number with any returns to help us identify refund request.

PLEASE NOTE

*******There are no refunds on digital items*******

FAQ:

Q: How many words can I add to the print?

A: Add as many words you as like to the print.

Q: Can I change the colour of the words?

A: Word colour can be easily changed, please click below the column header “colour” when on the design page.

Q: How long does it take to get delivered?

A: UK is normally, while rest of the world 7-15 days.

Q: Are the prints framed?

A: Both framed and unframed versions of the prints available.

Q: Is there a digital version of the prints?

A: Yes there is a digital version available, therefore there is a digital option at checkout.

Q: Do you offer refunds?

A: Yes, please see details above.

Q: Does the word art app allow me to add my own designs?

A: No we don’t allow designs to be added to the website.  However, if you send us a message with your design we will upload it for you and this will allow you to output your design.

Q: Can I get the print output in a different size?

A:  Designs are either A4 or A3.  So, if you want a different size you are best purchasing the digital version and we can create the image in any size you require for your frame.

Q: What if I make a spelling mistake?

A: If you make a spelling mistake please contact us ASAP and we will try and alter it before we send to the printers.

Payment

We accept the following payment methods.